STANDARD TERMS AND CONDITIONS OF BUSINESS ASHFIELD HOUSE VETERINARY HOSPITAL LIMITED
All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. You will receive an itemised invoice after every consultation, surgical procedure or transaction with us. Common fees are displayed in our Waiting Rooms and more information can be obtained from Reception or the Vet you see.
ESTIMATES OF TREATMENT COSTS
We will provide an estimate as to the probable costs of a course of treatment or surgical procedure. Please bear in mind that this can only be an estimate but if the final outcome is likely to be considerably higher we will contact you to discuss this before proceeding further with treatment.
METHODS OF PAYMENT
All accounts are due at the time of treatment unless specific arrangements have been made with the Directors or Practice Manager before this starts. Accounts may be settled in Cash, Card or by Credit/Debit Card -Switch, Solo, Delta, Mastercard, Visa
If agreement has been given to defer payment, any account outstanding for more than 30 days will attract interest at the rate of 1.5% per month. Monthly accounts will be sent out and if payment terms are not adhered to the matter will be transferred to our Debt Collectors for recovery. All additional charges for this work will be added to the account. Any Credit Card payments dishonoured will be charged back to the account together with any fee raised by our Bankers in this connection.
PET HEALTH INSURANCE
This practice strongly supports the principle of insuring your pets against unexpected illness or accidents. We promote Pet Plan Insurance and details can be obtained from Reception. However, you are at liberty to make your own arrangements with other insurers. Although insurance may be in place we still ask you to settle your account as indicated above and then claim the fees back from the insurance company.
COMPLAINTS AND STANDARDS
We hope that you never have recourse to complain about the standards of service received from us. However, if you feel that there is an issue where we could have served you better, please ask Reception for a copy of our Complaints Procedure. This helps us both resolve the matter promptly.
OWNERSHIP OF RECORDS
All records of consultations and treatments, including radiographs and similar documents, are maintained on the Practice computer system. Copies with a summary of the history will be passed on request to another veterinary surgeon taking over the case.
OWNERSHIP OF RADIOGRAPHS AND SIMILAR RECORDS
The care given to your animal may involve making some specific investigations, for example taking radiographs or performing ultrasound scans. Even though we make a charge for carrying out investigations and interpreting the results, ownership of the resulting record, for example a radiograph, remains with the practice. No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by one of the practice directors. No agent or person employed by, or under contract with, the practice has the authority to alter or vary these conditions in any way.